WeShipFloors is committed to our customers and providing each of them with extraordinary customer service. Here is what a few of them have had to say about their recent experiences doing business with WeShipFloors...
I just feel compelled to write to you and let you know how absolutely pleased I am with your company. I ordered a floor (for an outstanding price, by the way), and I assumed it was too good to be true and might be a scam. Well, not only was the price great, but so was the service. I was quoted an estimated time of delivery, and you guys actually did it! It came on the day you said it would, was in perfect condition, and was the correct floor. I think you delivered within two weeks DURING A GLOBAL PANDEMIC!! I installed the floor with the help of a friend, and could not be more pleased with the product or the service you provided. I've already recommended you to a few friends who are planning some home renovations. Thanks for living up to your word in what is an extremely trying time.
- Randall Kriewall
I ordered the expresso Australian Eucalyptus hardwood flooring. I received my order within a few days of my purchase. My excitement was heightened when I opened the boxes to find the wood planks came in a variety of 10 different lengths meaning less number of cuts. I installed these floors to my entire first floor. So beautiful and elegant. Thank you Jenna for suggesting We Ship Floors. Thank you Zoe for sending me so many samples. I am so glad I choose We Ship Floors.
- Geraldine Hall
Hi Barbara, Alan, and Zoe,
I just received my flooring delivery today and it is already being installed... My contractor said that this is a great product, and he asked me where I bought it... He said that he wants to use this going forward on his flooring work.
It took me a long time to decide that your flooring was one I was going to use... I took my time and spoke to several people about the different types of products available.... I went to many local flooring stores, read articles, reviews, etc, and received many samples from several companies.
I was fortunate to speak with Alan, and he explained to me the features, advantages, and benefits of your product... I felt comfortable with what he was telling me based on his knowledge and experience.
It is a gamble and a leap of faith to make the decision to buy flooring from a company several states away, especially when there are so many big box stores and independent retailers in my area.... When I was done comparing, I felt that your product was the best overall for my home.
Now that the floor is being installed and receiving positive reviews from my installer, I am happy that I decided to go with you.
Thank you very much for all your help, and God bless everyone at We Ship Floors. com
Love my new floors!
So much so that my son in Florida is ordering your flooring for his house that had water damage from last years hurricane.
Thank you for manufacturing a good product and having such good customer support!
“Hi, just wanted to let you know I received my flooring Supercore floor yesterday and it’s absolutely the prettiest flooring I’ve ever seen. It matches my ceramic flooring perfectly. I’m not sure how we accomplished that but I’m so happy.” – T. Green purchased BSPC105 Hayloft Brown
Hello Zoe! we finally moved in and got the floors and absolutely love them. thank you so much for all of your help through the process. here are some pictures of the floor :)
Thank you for all your help and making it possible for my beautiful floors in time for Christmas!!!
Just wanted to drop you a note to let you know we have been referring you and your company to our friends. We feel the way you took care of us and handled our shipping damage issue deserves to be rewarded. You should be getting a call or email soon from one of our friends that is in process of building a new house. I believe she will be about 3k sq ft. She came out to our house and looked at our floor and loved it although she would probably look at different colors. Her name is Ms. Dego.
Thanks again for the great service. The floor turned out great.
We recently remodeled our office and installed Country Pine luxury vinyl throughout. Customers continue to comment with "Love your floor"
compliments. We love the look and ease of cleaning for our office environment. Thought you might enjoy photos.
Jack Carlisle, Director
Lake Junaluska Public Works, NC
I want to personally thank you and Alan for everything you did to help complete our order.
I was extremely impressed with the quickness, accuracy and quality. Most times you can only get 2 of those aspects. And WeShipFloors delivered on all 3. I called on Friday, received samples on Monday, purchased Monday even and had 3 pallets of beautiful Santos Mahogany engineered hardwood delivered on Thursday by 1pm. Considered your company is in Tennessee and I live on the west coast in California that is incredible.
My experience with WeShipFloors was stellar, from the online chat through the delivery.
Very happy customer!!!!
Jessica from North Carolina said, "The people here at weshipfloors.com sold us solid wood flooring at a very affordable price and their customer service is the best I've seen. They came out to NC FROM TN to our house to personally exchange a floor in the 11th hour for our renovation! We would recommend them to anyone!!"
The flooring turned out amazing! We blended two products to get this look, we used NH106 and NH109 – Kempas Natural and Brown Cherry.
It had been several years since we had purchased our living room flooring, and we approached weshipfloors to help us recreate a discontinued item. Zoe figured out what we needed to make the floors we wanted. What a clever idea to blend two floors to get the look that matched the rest of our home. Thank you, Barbara Darnell.
Karen Gillmore from Missouri ordered Oak Gunstock Dark 3/4 x 5" Hand Scraped:
Hi, Karen Gillmore here again. This is my third order now and the last one. So far what we have done is beautiful. The floor guy told me that your product is really good and easy to work with. Please send the shipping info as soon as you get it. I received the 2nd shipment yesterday and I loved it so much, I'm doing then entire house except for the baths and laundry room.
Another of our returning clients installed this 5-1/4" Australian Cypress hardwood and centered it with 2-1/4" White Oak bordered with Black Walnut. Talk about some talent! Our Australian Cypress went from a box of wood planks to an amazing work of art.
Zoe, I want to thank you for being so good to work with us with our flooring needs. I've told many of my friends about weshipfloors.com and the quality service and product you offer. I also added you to my Facebook. Hope it will help you out!
Hi Zoe... A couple of shots of our home office done with Ipe or Brazilian Walnut. It is gorgeous just like you said it would be... Thanks, Ian
One of our local customers sent in this recent picture of their remodeled living room complete with our Hickory Natural.
Missy Hottmann just recently installed engineered Hickory Pecan flooring at her residence in Wisconsin. What a beautiful Hickory install!
Installation was finished last Friday. I'm still putting things back, painting baseboards and touching up walls. But I wanted to send you some photos. We're extremely pleased and our installer liked the quality. We're telling everyone how we decided so I'm sure I'll send some business you're way.
John & Denise Aquila
(ordered Acacia Parchment engineered flooring)
Nathan Hartman of Pennsylania used 5 of our floors - Acacia Natural Tobacco Road, Elm Tobacco Wire Brushed, Acacia Small Leaf Click, Manchurian Walnut, and Pacific Mahogany Walnut for an assortment of home projects recently. Pictured below are the finished projects.
I have been looking for some great engineered flooring to be installed as floating floor on my walkout basement floor. I have looked far and wide, both in stores and on line. I was pretty picky about the color and wood species (hickory hand-scraped) but needed to control costs. I found numerous samples of your flooring on line and requested free samples. Jenna took the initiative to follow up on my requests, promptly answer all my questions, and send me multiple samples. She was very helpful and supportive and understood the fact that I needed to make the best decision for our new home. The floor I liked the most was the AF007, Hickory in Leather. Unfortunately, it was just a little too dark and I found a better color match locally at a slightly better price. Jenna's customer oriented approach was such that I regretted informing her that we had decided on another option. I actually felt bad about not buying from you/her--now that is saying a lot about the customer service she provided! Thank you, Jenna, and thank you, weshipfloors. For any future flooring needs I will definitely include weshipfloors in my list of potential sources and will refer friends, acquaintances and my builder to do the same. Jenna is a wonderful example of true customer service.
Update to my earlier testimonial (submitted a few weeks ago): I had decided to purchase locally. However, having learned that the samples used by the local distributor may not be accurate, especially with respect to color, I had them order 3 boxes so I could check the color before following through. The color wasn’t even close so I cancelled that order and called Jenna. She and Zoe worked hard to get me the pricing I had been quoted a few weeks ago and I ordered 1500 sq feet of 3/8” X 5” Handscraped Hickory in Gunstock. They kept up with my order and checked with me at every step along the way to make sure we were getting what we wanted. The flooring arrived on Tuesday, July 14th, and it is gorgeous!! The installer won’t get to it until the week of July 27 but I can’t wait to see it on the floor. I would like to again emphasize the phenomenal customer service provided by Jenna. For example, I accidentally pressed a button on my phone on Saturday. Jenna saw she had a missed call from me and called me back on Sunday to see if I needed any assistance. That is going way above and beyond compared to most companies! My only regret in dealing with weshipfloors.com is that I didn’t discover you until after our solid hardwood main level flooring was already being installed. I had gone with my builder’s recommended local distributor in the hopes of receiving a high level of customer service. It turns out I was wrong. I would have gotten better service at a much better price if I had ordered from you. Thank you for the excellent service!
Just wanted to follow up and thank you for getting us our one box of matching bamboo. Hopefully we will be putting it down in the next few days! I appreciate your good cheer and friendly service. Thanks!
I just wanted to send you a quick email to let you know the floors are in (finally) and we love them! Here are some pictures (the lighting isn't great but you get the idea).
Thanks so much!!
Alison, Brian & Eloise (Washington DC)
Hi Zoe. I want to send you an email to Thank You on your great customer service on taking care of issues on shipping damage that obliviously was not your companies fault. The undamaged wood I did received was of great quality and easy to work with. I'm recommending your company to all my friends.
A great BIG THANK YOU Andrew Ross (picture: Solid Maple Butterscotch)
Jason White from Morganville, KY says, "Love our new floor thanks!"
My husband and I couldn’t be more happy with our floors! We ordered the acacia natural, solid hardwood, and they are simply beautiful. The ordering process was very easy and the staff was super friendly and most helpful. Shipping was on time, and even the carrier used was friendly. We definitely recommend ordering flooring from weshipfloors.com! Not only do you receive a nice product, you get it for the best price, and great customer service as well.
Kimberly & Jason White
Spring, Texas resident Kristen Crews sent us a handful of gorgeous shots of her brand new hand scraped Acacia Natural solid hardwood floors.
I just wanted to let you know that we received the new flooring (Acacia Natural - AF021) and went through a box - they are gorgeous and exactly what we were looking for! These are definitely first quality flooring and we are very pleased! Thank you again for you all your help!
Alissa and Ben Wilson
Donna Green added, "My husband and I removed carpet and padding, and cleaned concrete in the living room which is 27 x 18 feet. We also did the hall area. We laid down vapor barrier padding and installed Elk Mountain Elm Tobacco 9/16 x 6 1/2” tongue and groove planks. We installed using the float method. After all was complete we installed t-moulding and thresholds. We then had carpet in bedrooms retacked and stretched. We think the project turned out wonderful. Thanks for all the help and providing the flooring and supplies."
Jim, from Missouri, who recently installed Australian Cypress flooring he purchased from us. He says the project turned out "beautiful".
I just wanted to let you know that the pick-up and delivery worked out well. R & L came on Thursday evening and got it all taken care of without problems.
Thank you for your most excellent customer support and service. When people ask me where I got my flooring, I will not hesitate to tell them "WeShipFloors.com".
Thank you so much for helping out with our floor order. We absolutely love the way the wood looks! Our flooring man said that it was one of the easiest floors that he's ever worked with.
Just wanted to pop you a line and let you know I am loving my new flooring upstairs ~ I will be moving in within the week and cannot wait!
Thanks for the call this morning. Your service and care is very appreciated!
Customers are very happy with it and have referred their friends to me for their floor renovation.
Later I will let you know which products I would like the samples of when I get a spare moment.
After 6 months of wear and tear which includes at least 8 parties with at least 15 people. When I first started looking into installing hardwood floors, installation prices varied from $3.50 to $4.50 as long as my floor was prepped. So when installing almost 1000sq-ft, I decided to do it myself. I am a bargain shopper so I looked all over the place for the best place which is where I found Alan with "WeShipFloors.com." Alan was super helpful with information and tips on which flooring and which method to install it with. I ended up going with the hand-scraped Acacia Chestnut 5'x 1/2" engineered hardwood flooring at $2.99 a sq-ft. I learned that darker and more red the wood is the more it cost. Similar thickness and coloring at Lowes started above $8 a sq-ft and the closest they had was $11.12 a sq-ft. I also checked with lumber-liquidators since we have a local store here. Similar flooring started about $3.99 and the closest they had to what I wanted was discontinued and priced at $6.19 a sq-ft. I also check many internet sales and those bargain hardwood ads on craigslist....Nothing was even close to the price. Anytime I need hardwood again, my only call will be to WeShipFloors.com.
My husband and I placed an order for samples on Tuesday and they arrived in the mail on Thursday! We really appreciate the quick turnaround time! The samples are all GREAT! Not sure how we are going to narrow it down to one, nonetheless we can't wait to place our order!
- Facebook post by Jill Singhaus on 3/7/2014
We purchased flooring from you and we love it! We need another 6 feet of the t-molding. The flooring was toasted maple. Please let me know what I need to do to get this.
Thanks, Patricia Rowley
I am really impressed with your costumer service. I have been dealing with Zoe, and she was so helpful to me with my order. I really appreciate the way your company does business. Thank you!
- Tracey Harris
We are very pleased! It turned out amazing!
Thanks for your help and going the extra step to save shipping cost. I appreciate it.
The order looks great. If you haven't sent the sample yet, you could cancel that. I should have waited until I talked to you to order it.
Have a good day.
Just finished laying a 5" maple floor just before Christmas. An excellent product. Near zero defective boards, great finish and high quality. Nothing but good thing to say about the floor and the service. After an order SNAFU (not on weshipfloors.com side of things) Alan personally delivered the material so that I could get the floor down before the holidays and the influx of relatives. And when I say deliver he came from Tennessee via Georgia to Northern Virginia!!!! Customer service is second to none. You will not find flooring anywhere near as inexpensive or of the quality that weshipfloors puts out. From this point forward I will using weshipfloors for all my flooring needs.
- Facebook post by Mark Harris
Thanks to the hand scraped maple, my kitchen looks sweet. Best flooring ever from you guys.
On a recent order of Hickory Natural 5 x 3/8 Rustic Hand Scraped, Richard wrote:
"Great product, my second order of the same, Merry Christmas, thank you, Rich"
I just wanted to let you know about my experience with weshipfloors.com. Yesterday after extensively searching online for Acacia Natural prefinished engineered hardwood flooring, I came across your site via Google. I think it was on the second or maybe third page. I felt your prices were reasonable and the product was essentially what I was looking for, but I had never heard of your company before and was a little tenuous about placing a $2000 order – not knowing how the experience was going to be.
Last night, I was looking around some more online and decided to search “ We ship floors reviews”. I found almost no reviews for your company. Finally I spotted a question that someone had posted on eBay about We Ship Floors. I got a chuckle out of one response that said there was no way anyone was going to give a response to that specific of a question. Then I found your reply. It was simple, straightforward, and seemingly pure. I appreciated it a lot. I immediately ordered samples and, once they arrive, I plan to place my order for one of the products.
This morning I called the number on the website. Zoe answered the phone immediately. (What??? No auto-attendant and cumbersome menu???) I was in heaven! Zoe was so very polite, enthusiastic, and friendly. I honestly felt like I was the only customer you have had in 13 years – not one of a million. She offered to go check on the status of my sample order and give me a call back!!! (What??? This doesn’t happen!!!) She also told me that she would be contacting me with a tracking number so I could follow my sample shipment. Wow.
Thank you for providing (hopefully) great products at a reasonable price AND for having true customer service! You have just won a customer for life!
Merry Christmas to y’all!
Kevin BouckNorth Logan, Utah
Just wanted to let you all know that we love our new floors. They look great and the installer was very pleased with the product. We did 1800 square feet and it worked out so well that I wanted to let you know. The attached video is rough from a phone, but it shows our new floors while they were being installed in our new home -- and our realtor said that they made the house worth more than I spent if I put it back on the market today.
Like many I am sure, I was leery of buying thousands of dollars of wood floor over the internet, but you even refused a cash payment to accept a credit card payment for my safety and that cost you money, I know. That gave me a lot of confidence in dealing with you all and it paid off -- we came in under $6 a square foot when all done and that includes removal of over 1200 square feet of tile which is no easy, or cheap, task!
Thanks again, we'll enjoy this beautiful floor for years to come!
Colonel, USAF, Ret
The Villages, FL
"Stunned by the quaility" ... Brian on 10/18/13
I just received my first shipment from WeShipFloors and I'm stunned by the quality of the product. As an architect/designer I've used solid domestic and exotic woods for over a decade, 3/8', 1/2" and 3/4". I've never been sold on an engineered product because of the perception of quality and final look. However, you talked me into using an engineered product on a small renovation here in Florida and I will admit that you were right. I would not hesitate to spec this floor on any home we design or remodel regardless of price.
On top of the quality, I'm obviously pleased by the price, which was the best we found nationally. And too, we had our floor shipped to the job site three days following our order. We've used many resources before but I see no reason to hassle with 'Liquidators' or mom and pop suppliers any longer, you guys are definitely a step above in quality, price and delivery time.
Thank you again for your service; I look forward to using WeShipFloors again and recommending you to our clients.
Bishop Design Studio
Norman, Oklahoma / Ocala, Florida