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SHIPPING PALLETIZED LTL FREIGHT
- Boxed flooring and Stair Treads are shipped by Pallet Freight and must be ordered together to maintain free shipping for SuperCORE items.

- All shipments have a request for the carrier to call to arrange an appointment with you.
- Most deliveries are suitable for standard delivery with liftgate curbside service.
- Pallet LTL Freight is handled by a large 53’ articulating truck. Not all areas are accessible, please contact us to review if standard delivery is sufficient for your location.

- Orders that require a ferry to an island may require additional fees 

- Shipments to Hawaii, Alaska, and other non mainland locations require a freight forwarder location as the shipping address.  You will be responsible for the handling of your order from the freight forwarder to your final destination.

-Some small orders are to be offloaded by the customer and do not require liftgate service.

 

SHIPPING TRIMS
- Trim Shipments are sent separately from pallet shipments to avoid loss or damage.

There will always be a shipping fee (All Accessories, Glue, Underlayment, or Carpet Cushion) associated with items other than advertised free pallet shipments.  These shipments typically ship via UPS or Fedex ground shipment unless otherwise noted on your invoice.
 

SHIPMENT TRACKING UPDATES 

- As soon as tracking information is available, your invoice will be updated 24-48 hours after departure, please allow time for this data to reflect in the shipping company website.  The tracking information is provided to you once the shipping documents are created.  You will find tracking updates on your paid invoice generated through Quickbooks.  Web orders are converted into Quickbooks where we will continue updates as the order is processed. Web orders are processed in the order as they are received.  

 

SHIPMENT DELIVERY

Once an order has departed, it typically takes 5-7 business days to deliver to most locations.

There are some exceptions to this and areas outside of primary roadways may need additional days for delivery.  Sometimes these outlying areas require 3rd party freight companies who will ultimately deliver your order, requiring more time for coordination.

 

SHIPMENT ACCEPTANCE - YOUR OBLIGATION

- You MUST confirm that the delivery contains the correct product and quantity before signing the Bill of Lading.

- Any damage, shortage or abnormality MUST be noted on the Bill of Lading with specific notations ie. “2 boxes contents damaged” before signing the Bill of Lading.

- All intentions of filing a claim must be reported to us within 24 hours of delivery. 
Forward the following to [email protected] 

- Photos showing damage
- Photos of your notated and signed delivery receipt

- Claims will deem the damaged boxes as the property of the freight company.

- Set the boxes to the side, a claim adjuster may review to confirm if a claim is valid.

- Any additional labor or expenses needed to move product once off the delivery truck is the sole responsibility of the customer

- If there is an apparent issue with your shipment, please call us immediately while the driver is still there at 844-356-6711

 

SMALL DAMAGE POLICY

- Replacement of freight damaged products is at the sole discretion of WeShipFloors.com. Boxes where the vast majority of flooring within is usable may not be replaced.

- Slight damage is covered by your 10% flooring waste factor.  

For example, if damage occurs, it is typically a poke from a fork from a forklift loading/unloading during transit - this always tends to be a small effect to a few planks.  Trim off the damage and use the rest as part of your cut pieces.

- Installers are very familiar with how to work through small damages.  All installations require 2 cut planks per row of floor.

- We recommend using any damaged pieces for these cuts.  This will keep you on target for your scheduled installation and will avoid delays in your project.

- To learn more about our small damage policy, please consult with us, we are vastly familiar with the process. 844-356-6711

 

SHIPMENT REDELIVERY

- Redelivery of a preset appointment will result in re-delivery fees charged by the freight company. 

- These fees have to be paid before a new appointment can be established.

 

CLAIMS - SHIPMENT DAMAGE WITH QUALIFYING DOCUMENTATION

- What to do about damage? Damage during transit can happen, so we do require you to conduct a protocol that will enable an easy fix to the damage or make filing a claim a success.

- Consideration for replacement material requires the following documentation to be provided to [email protected] immediately upon delivery.

- All intentions of filing a claim must be reported to us within 24 hours of delivery.  Please provide the following…

- Photos showing damage
- Photos of your notated and signed delivery receipt

- Claims will deem the damaged boxes as the property of the freight company.

- Set the boxes to the side, a claim adjuster may review to confirm if a claim is valid.

- Any additional labor or expenses needed to move product once off the delivery truck is the sole responsibility of the customer

- If there is an apparent issue with your shipment, please call us immediately while the driver is still there at 844-356-6711.

 

FREIGHT CLAIMS LACKING REQUIRED DOCUMENTATION 

- If you need material, you will need to make the purchase for what you need

- Then we can file a claim on your behalf, it can take up to 2 months on average for a claim to be either approved or denied, some instances require more time for review.
- If the carrier approves your claim, we will give all of that claim award to you.

- There is no guarantee that a claim will be approved or denied.

 

DO NOT REFUSE DELIVERY

- Unless otherwise instructed to do so by WeShipFloors.com.  Call immediately 844-356-6711 - if over half the pallet of material appears to be damaged or damaged in a manner to be too difficult to sort through, this may be an exception and could make replacement a simpler process.  If you refuse delivery on your own for minimal damage, you may be responsible for any and all freight charges and restocking fees. 

 

SHIPMENT PROPERTY DAMAGE
- In the rare case that a delivery truck driver damages your property.  The insurance claims will specifically be handled by the 2 parties involved, being the receiving customer and the trucking company.

 

FREIGHT CLAIMS LACKING REQUIRED DOCUMENTATION 

- If you need material, you will need to make the purchase for what you need

- Then we can file a claim on your behalf, it can take up to 2 months on average for a claim to be either approved or denied, some instances require more time for review.
- If the carrier approves your claim, we will give all of that claim amount to you.