1. ALL SALES ARE FINAL - promotions apply only to new orders and are NOT retroactive. Approved refunds will be provided via store credit only.
"We will MEET or BEAT our competitor's price." - this is based on multiple parameters and not all offers can be beat.
NOTICE- At checkout, you are required to check a box accepting our “terms and conditions” Checking this box is a binding contract between you and Weshipfloors.com. All of our requirements are detailed below. Phone orders are also bound by our terms & conditions as these are also mentioned at the bottom of every estimate page and invoice page.
DO NOT REFUSE DELIVERY unless instructed to do so by WeShipFloors.com. If you refuse delivery on your own, you will be responsible for any and all freight charges and restocking fees. We will send replacements right away, be sure to notate the damage at the time of delivery while the driver is present.
Any orders that deliver into the state of Tennessee will be charged sales taxes. This may change as the Supreme Court has approved for each individual state to determine taxation on internet sales.
2. Sales promotions apply to in-stock flooring only, and do not include:
- Flooring without a price listed.
- Small orders of 3 or less boxes
- Unfinished flooring.
- Flooring listed on the "DEALS" page.
- Only one applicable promo per order. If an order is processed with double promos or incorrect promo that is not applicable to the product the order will be held or cancelled.
- Indefinite 5% will be deducted if orders are cancelled after our credit cards batch out. If the order is cancelled in the same day, then there will be no penalty.
- Free Shipping sales promos are applicable to standard delivery within the 48 contiguous states. If your delivery has extenuating circumstances and requires specialized freight service then additional charges will apply. Orders requiring shipments not deliverable by standard truck freight (including ferry service) are subject to cancellation.
- You pay incoming and outgoing freight on any pre-approved returns.
- Orders regarding Mannington, Bruce, Armstrong, and Somerset products cannot be canceled for any reason. You may need to call and check stock ahead of placing your order to confirm availablity to decide if this will meet your timeframe of need.
3. Orders less than 350sf - There are exclusions on our sale that are posted when you click the banner or the promo button at the top of each page. The threshold for free shipping is 350 square feet. This is the point where we make enough money on the sale to actually pay for the freight. The pallet freight minimum rate for a single box is over $130, that is why we have the "handling" fee for small orders. Orders below 350sf are not refundable, cannot be cancelled or returned.
Change orders after purchase - Once an order is placed we will pull and pack the product and place into our dedicated hold location. In order to make a change to an existing order, we require this request to be made in writing, and all change orders will be subject to a $50 fee. This ensures accuracy and will satisfy warehouse packing / inventory requirements. Absolutely no orders will be changed without email confirmation from the client.
Stocks vs. Backorders - Not all items on our website are currently available to ship right away. If items are backordered by the manufacturer we can provide you their estimated time of arrival for a product. We are not responsible for changes to these estimated times of arrival. We can provide you with the information given to us, beyond that; we are simply at the mercy of the manufacturer and whatever changes occur on their end.
4. Samples prior to Orders – Ordering a sample is a requirement for products that are not available out in the retail market. This goes for all products on our website. If you do not get a sample prior to ordering any non brand name flooring you will not have the option to conduct a return or utilize the 30-day money back guarantee for Supercore.
Sample details - If you order a sample, you will get one sample. If you are concerned about color variation, you need to buy multiple samples so we can provide a visual idea of shade variations. Do not make the mistake of assuming we will automatically provide variation samples without your request. To ensure that you receive samples showing variation, you are required to order multiples of that sample. Sometimes, samples are not available or are out of stock. In this event, we will send you alternative options that are similar to your request.
Pictures - WeShipFloors website photos are for reference only. Products should not be ordered solely from these images. Please view a sample before ordering. WeShipFloors is not responsible for orders that do not match online photography. If a return of product is granted, then return charges will apply for products returned for this reason.
Sample order Exception: Samples of common retail goods are not required for a sale. For example, Mannington products are typically visible out in the retail market. You can simply place your order for this type of common good by searching for the model number.
5. All orders are final upon our receipt of your payment. If you are unsure you want the floor, do not purchase.
Shipping promotions. If you have a commercial address we can likely reduce the shipping cost. Give us a call to check on a possible reduced rate. Any free shipping promotions will be on the flooring only. If you need accessories or trim pieces, these have to be shipped with a shipping fee. We do not discount or offer free shipping on any accessories or trims.
WeShipFloors ships directly from the manufacturer’s warehouse or from our inventory in Johnson City, TN.
Trims - all trims listed are described as the piece that coordinates with the flooring. All trims are provided by the manufacturer and are considered industry standards. Stairnose are typically 3" deep, while thershold, tmold, and reducers are 2" deep. If you are looking for a size outside of the industry standard, we may be able to have a custom size fabricated for you. Please contact us to inquire on custom trims and stair treads to go with your flooring.
Return Policy - no returns on local purchases of out of stock items - if you have purchased Supercore please call customer service.
All other products (not Supercore brand) will be considered special order and any returns are at the sole discretion of the manufacturer and their individual fees.
Absolutely no returns on special orders or unfinished products. Mills do not accept raw materials back into their facilities.
ABSOLUTELY NO RETURNS - A lot of the flooring we have taken back has been in terrible condition when we receive it.
We've received back flooring that has:
- open boxes
- is taped up with meatpackers white tape
- has been nailed down
- has been left outside in the rain
We cannot sell these floors when they are received back in poor condition.
If there is a manufacturing issue with your flooring, immediately stop opening boxes and call WeShipFloors.com. Only new unopened boxes will be accepted back on a return under any circumstance. Once boxes are opened, you are accepting the condition of the flooring.
6. Shipping & Returns
- DO NOT REFUSE DELIVERY unless instructed to do so by WeShipFloors.com. If you refuse delivery on your own, you will be responsible for any and all freight charges and restocking fees.
- By purchasing from us, the order is yours upon departure from the warehouse facility.
- By signing the delivery Bill of Lading, you are confirming receipt of the correct product and the correct quantity with no packaging issues or damage.
- You MUST confirm that the delivery contains the correct product and quantity ordered before signing Bill of Lading.
- Any damage, shortage or abnormality MUST be notated on the Bill of Lading and signed by the driver along with a claim code. All intentions of filing a claim must be reported to us within 24 hours of delivery.
- Any additional labor or expenses needed to move product once off the delivery truck is the sole responsibility of the customer
- VERIFY SHIPMENT BEFORE YOU SIGN THE BILL OF LADING - Once the shipment paperwork has been signed it is yours and no shipping/delivery claims can be filed.
- If there is an apparent issue with your shipment, please call us immediatly while the driver is still there at 1-844-356-6711
- Replacement of freight damaged product is at the sole discretion of WeShipFloors.com. Boxes where the vast majority of flooring within is usable will NOT be replaced. Slight damage is covered via your flooring waste factor.
- Redelivery of a preset appointment will result in re-delivery fees charged by the freight company. These fees have to be paid before a new appointment can be established.
All products are shipped direct from our manufacturer’s warehouse via common carrier. Once the product ships, a tracking number will be generated to enable you to track your shipment. This tracking number is listed on your invoice confirmation. Then, the shipping company will call you and schedule a delivery time and date. Guaranteed shipments do not get a phone call appointment, they are geared to ship directly without notice.
All residential deliveries are CURB-SIDE deliveries, so please note that a residential delivery does not include the product being brought inside the house or even unloaded off the truck. We use common carriers on all our shipments, so the drivers are not required to unload it. Be mindful of delivery challenges for large freight trucks, if you have a situation that could pose difficult delivery, you need to make adequate arrangements to support these challenges. Lift gate service is typically included for most deliveries but sometimes can be an additional charge, otherwise, the cartons must be taken off the pallet one by one, or a forklift can be used by the receiving party.
Delivery appointments - Delivery service team will contact residential destination deliveries to coordinate a delivery time. It is important at this time to discuss any concerns if a 53' truck accessing your property. Some locations may be able to utilize smaller equipment if needed and it may require additional days to coordinate special equipment if available. It is the purchasers responsibility to be available or have someone present for signing and inspection at time of delivery. Delivery times can vary depending on terminal workload and scheduling limitations. Re-deliveries can incur additional expense, it is important to maintain your scheduled appointment.
Even though we strive to make sure that your product gets there all in one piece, sometimes cartons do get damaged during the delivery process. Make sure to make a note of every carton damaged on the driver's delivery receipt otherwise no claim can be filed. AGAIN -ALL DAMAGE MUST BE NOTATED ON SHIPPING DOCUMENT OR NO DAMAGE CLAIM CAN BE FILED AND NO REPLACEMENT WILL BE SENT! Freight Carriers require that we salvage all the boxes of material that would potentially be part of a damage claim resulting in replacement boxes. ANY REPLACEMENTS MUST BE FULFILLED WITH EQUAL EXCHANGE OF MATERIALS - THIS IS A REQUIREMENT OF THE FREIGHT CARRIER. Thus, the replacement cartons will have to equal the DAMAGED PORTION to the nearest greater number of cartons. For example, if there are three cartons damaged, but only 10 individual boards are damaged between the three, we will send you one carton. WE DO NOT DELIVER ON SATURDAYS OR SUNDAYS!
Shipping typically takes 3-7 business days, and in some rare cases even longer. Please check with a salesperson for an estimated shipping time period. These are estimated shipping times and we are not responsible for delays that could affect installation schedules. DO NOT SCHEDULE INSTALLATION UNTIL YOU RECEIVE YOUR ORDER IN ITS ENTIRETY.
As with all freight line delivered products, sometimes damages occur. By placing an order with us, you are assuming the risks that could be involved when using freight line services. We do not issue any credits or refunds due to shipment delays, damaged shipments or freight line delays that result in delay of project timeline.
- Claims can be filed on eligible damaged shipments that have supporting detailed photos, tangible damaged product kept as it was received, and reported damages within 24 hours of receipt of shipment.
- Not all items shipped can be damage claimed.
- There are time limits to file a claim based on what shipper was used at the time. This is limited with all carriers at 2 days.
- Claims will be pending verification of damaged goods. If filing a claim you must set aside the damaged goods and these items become the property of the shipper.
- Damaged goods will have to be returned to the shipping terminal for evaluation of actual damage. All damaged boxes must be in their original state with all contents included.
All statements herein are policy statements supporting Hardwood Distribution LLC (HD) and www.weshipfloors.com (WSF). HD & WSF reserve the right to cancel any order for any reason at any time.
If you have any questions about our shipping policy or process, please contact us right away at 1-844-356-6711 or email [email protected]