You can return product for any reason within 30 days of delivery and get a refund of the order purchase price subject to the below noted conditions (the “Guarantee”).
Conditions of the Guarantee:
This Guarantee is subject to satisfaction of the following conditions:
You must request a return of Your order from WeShipFloors within 30 days of the original delivery date of Your order;
The product must be in its original packaging, and in the same condition as when it arrived at the Shipping Address;
The product must not have been used, modified, installed, or marked in any way.
The Guarantee does not apply to clearance items for both partial and full orders, special orders, Custom Orders or Container Orders.
WeShipFloors does not accept title to orders returned by You in accordance with this Guarantee until the subject order arrives back at a warehouse of WeShipFloors and/or its warehouse services agent and WeShipFloors has confirmed, in writing, that the above conditions of the Guarantee have been satisfied.
You must pay all shipping and handling costs associated with the return of Your product(s) to such location as WeShipFloors may designate, acting reasonably (the “Return Shipping Costs”). Return shipping of Your order will be facilitated by WeShipFloors, its Supplier(s) and/or their service providers.
In order for You to receive a full refund for Your order as part of the Guarantee Your order must (i) meet the conditions specified in Section 9(c) above and (ii) be returned in its entirety meaning every piece of the order that You received must be returned to WeShipFloors. Subject to the satisfaction of the foregoing, WeShipFloors will arrange for pick-up of the order and provide You a full refund for the purchase price of the order (less the Return Shipping Costs).
Partial refunds are only available for products purchased from WeShipFloors (and therefore not products purchased from third party marketplace sellers).
In order for You to receive a partial refund, the subject portion of Your order must (i) meet the conditions specified in Section 9(c) above and (ii) be returned in its entirety meaning every piece of that portion of Your order must be returned to WeShipFloors.
Subject to satisfaction of the foregoing, WeShipFloors will arrange for pick-up of your order and refund the purchase price of the returned product less the Return Shipping Cost and excluding any brokerage fees, duties and any other fees related to Your order.
You will be responsible for any brokerage fees, duties and any related fees associated with Your order.
Container Order Refunds:
You may cancel a Container Order and receive a refund of the Container Order Deposit up until You provide authorized acceptance of the container inspection report which report shall be in a form agreeable to you, WeShipFloors and the manufacturer/supplier of the subject product (the “Inspection Report”).
Authorized acceptance of the Inspection Report must be delivered by You to WeShipFloors in writing (whether indicated by the placement of Your signature directly on the Inspection Report or by such other written form as WeShipFloors may advise in writing is acceptable). Acceptance of the Inspection Report must be provided to WeShipFloors no later than fourteen (14) days from the date of your receipt of the Inspection Report.
Your approval of the Inspection Report transfers the now completed Container Order from the place of manufacture to the shipping company. At this point, You are not permitted to cancel or change the Container Order nor will You be entitled to any refund for such Container Order.
Certain products may require an acclimation period prior to installation. We advise that You do not schedule a contractor to install the product until after the material has been received and properly acclimated. No claims on the quality of the product such as milling, grading, average length, end matching, pattern variation, or similar issues will be permitted once product has been installed.
The Fine Print
Our 30-Day Money Back Guarantee does not extend to Custom Orders, Container Orders, special orders, or clearance items for full or partial order returns.
All 30 Day Money Back returns are subject to the WeShipFloors Terms of Sale.
Contact our friendly customer service staff if you’re unsure whether or not your product qualifies or if you have any other questions. You can give us a call at 1-844-356-6711, or send us an email at [email protected]